FIdelity Bank agent

Fidelity Bank

Overcoming barriers to financial inclusion

2,000,000 0


75 0


51 0 %

Female customers

Four in ten of Ghana’s adult population lack access to formal banking services. Fidelity Bank Ghana Limited already serves 2 million customers through 75 branches and their renowned online banking service.

Fidelity Banks Ghana Limited is a tier-1 universal bank, offering a full suite of transactional, lending and banking services, positioning itself alongside international banks as one of the top financial institutions in Ghana. A key contributor to Ghana’s socio-economic development, the bank operates 75 branches across Ghana and serves approximately two million customers. Its innovative range of financing solutions and product offerings have enhanced capacity development across the domestic banking landscape.


Fidelity’s successful journey has been driven by good governance, superior products, a customer-focused approach and key investments in technology. Consequently, the bank  has won several prestigious local and international awards which further cements its position both as a key player in Ghana’s banking industry and as a world-class institution.

The bank’s Inclusive Banking division has had great success in acquiring and serving unbanked and underbanked customers and continues to make significant progress in this area. In the next three years, Fidelity will continue to work with its partners, including LeapFrog, to enhance its inclusive banking portfolio by adding on an array of innovative,  affordable and relevant products, including transaction accounts and mobile money offerings to the unbanked and underbanked customer segments in Ghana.

This is in line with the Ghana Country Financing Roadmap (CFR) for Sustainable Development Goals (SDGs) initiative recently launched by the Ghanaian government in partnership with the World Economic Forum. Fidelity Bank is also one of the first 24 signatories to the Ghana Sustainable Banking Principles (SBPs), which includes the principles of gender equality, financial inclusion, and environmental and social risk management (ESRM).

Ghana Dome Market

“We are partnering with and supporting an industry leading, highly experienced management team with a strong track record of delivering profitable growth for this Tier-1 home-grown bank. Fidelity Bank’s “Inclusive Banking” and “Building Lives Through Finance” initiatives strongly align with LeapFrog’s impact, sustainability and performance strategy.

LeapFrog will support the bank’s leadership team to deliver on its growth and innovation agenda through customer insights, digital transformation, governance, and partnerships.”

Karima Ola, Partner